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On May 25, 2018, the General Personal Data Protection Regulation (RPGD) no. the protection of personal data.


The protection of your privacy is a priority for Portas Arcuense, Lda.

We intend not only to ensure that the users of our website are aware of the rules for the protection and processing of personal data, but also that the security of these users is ensured in accordance with the rules of applicable legislation, namely the General Regulation for the Protection of Personal Data ( RPGD) n.º 2016/679 of the European Parliament and of the European Council, of 27 April 2016.


Portas Arcuense, Lda adopts appropriate measures in the collection, processing and storage of all information to prevent unauthorized access to the data provided by users. Technical and organizational precautions include hosting on servers and encrypting communications using SSL technology.


On our website you can find links to third party websites. We cannot control how these sites collect and process your data, and we cannot be held responsible for such collection and processing, nor for the accuracy, credibility or functionality of these websites. As the provision of links to other sites does not imply the assumption of responsibility in relation to them, this Privacy Policy is also not applicable to them.


Portas Arcuense, Lda recommends that users adopt additional security measures, namely the maintenance of equipment and programs and their correct configuration and updating, the use of protection against malicious software, the use of firewalls and not browsing on websites that do not have the necessary guarantees of authenticity.


Finally, the use of this website presupposes the acceptance of the Privacy and Cookies Policy. We advise you to read this Policy, which may be revised or amended at any time. All changes will be posted on our website.


If you have any doubts about our policies, want to rectify the data provided, request its deletion, withdraw your consent and/or exercise your right of opposition, even after you have provided them to us, please contact Portas Arcuense in writing. , by e-mail or letter, to one of the following addresses:

The., belonging to the Data Controller

B. Portas Arcuense, Lda - Parque Empresarial de Padreiro, Lote 13, 4970-500 Arcos de Valdevez






Personal data correspond to any information, regarding an identified or identifiable natural person, of any nature and regardless of the type of support. A natural person who can be identified, directly or indirectly, in particular by reference to an identifier: an identification number, location data, identifiers electronically or to one or more specific elements of physical, physiological, genetic identity is considered identifiable. , mental, economic, cultural or social status of such a natural person.






The website uses cookies in certain areas.

Cookies are files that store information on the User's hard drive or browser, allowing websites to recognize you and know that you have visited them before.

The User can configure their browser to refuse cookies, however, in this case, the website or parts of it may not function correctly.

Cookies are used to monitor and analyze the use of the website, allowing Portas Arcuense, Lda to better identify and serve the User.

Cookies and browsing data policy


Portas Arcuense, Lda does not share cookies with third parties, including external data providers or websites. uses automatic data collection systems such as cookies. A "cookie" is a device transmitted to a user's hard drive with information relating to the user's navigation on the website, whose main purpose is to make navigation easier. Although cookies do not contain intelligible information, they allow us to link an Internet user to their personal information.

Cookies are released by our servers and no one can have access to the information contained therein. Only Portas Arcuense, Lda has access to the information collected by cookies, collectively and anonymously, in order to optimize its services and that of this website within the scope of the user's needs and preferences and to ensure that the preparation of the Web pages is personalized. .

If you choose to configure your browser to block and/or delete cookies, please be aware that in this way we cannot guarantee that you will have access to all the features and services offered through this website (for example, your computer may not be able to display the image of the product you are trying to view).

Acceptance of the use of cookies is necessary to take advantage of the many features and services offered through this website:


If you use Internet Explorer
• Open Internet Explorer
• In the "Tools" menu, select "Internet Options"
• Click on the "Privacy" tab
• Search for and select the option "Accept Cookies"


If you use Mozilla Firefox
• Open Mozilla Firefox
• In the "Tools" menu, select "Internet Options"
• Click on the "Privacy" tab
• Search for and select the option "Accept Cookies"




Portas Arcuense, Lda, legal person number 506409660, headquartered in Padreiro, municipality of Arcos de Valdevez and district of Viana do Castelo – Portugal, is the entity responsible for collecting and processing personal data for the purposes indicated in number 8 of this Policy. .






Pursuant to the Personal Data Protection Law, we collect and process user data with their express consent and in accordance with the specific purposes of the treatment in question.


The consent given by users can be withdrawn at any time and free of charge. However, the data will be kept for as long as the commercial and legal relationship is maintained and, even after that, until the expiration of any responsibilities that may arise from it and to fulfill the purposes and obligations imposed by current legislation.






Depending on the purpose of data collection, the following personal information may be collected on our website:

The. Name

B. Age and date of birth

ç. Contacts: address, telephone, fax and e-mail address

d. Identification Numbers: citizen card, taxpayer, social security

and. Marital status

f. Genre

g. parentage

H. Academic qualifications

i. Employment History

j. Nationality and Birthplace

k Immigrant Status (if you need a work permit)

l. Bank Details: NIB, IBAN and SWIFT code

m. Represented company

no. Necessary and relevant information to assess the aptitude of candidates for Employees, namely professional experience and academic qualifications

O. Financial Information for the purpose of analyzing Customer payment terms.


The personal information collected by Portas Arcuense, Lda is always provided voluntarily by the users of our website, namely in situations where they fill out a form or subscribe to the newsletter.


Portas Arcuense, Lda, also collects anonymous information when users visit the website, which include, for example, the type of device, operating system and browsers used to access the website, geographic location, duration of visit, and number of of pages visited. However, it is not possible to relate this data to individual users.






A. Personal Data Retention Period


The retention period of the collected data depends on the type of information. We only retain personal information if we have a legitimate and ongoing business need. If there is no such need, Portas Arcuense, Lda deletes or anonymizes your information. If this is not possible, we proceed to safely archive and isolate the data until its deletion is allowed. 


Personal data whose purpose concerns the submission of proposals, quotes or information regarding new products and/or services will be kept for a period of one year after the last contact with the holder of the personal data, without prejudice to longer periods being allowed. whenever the situation justifies it (respecting the principle of proportionality to the situation in question), namely to safeguard the rights of users and also Portas Arcuense, Lda.


We also retain information from cookies and other tracking technologies for a maximum period of one year from the date on which such information was created.


We will also delete your information at any time, provided you make such a request to us.



B. Communication of Personal Data to Third Parties


Portas Arcuense, Lda never sells your personal information. All information we collect is for our exclusive use. Thus, we undertake not to sell, exchange, rent or share this data with third parties without the user's consent, except if we are obliged to do so by legal imposition and/or decision issued by a court and only to the strictest extent of our obligations.



C. Use of Personal Information


In addition to the uses identified throughout this Privacy Policy, Portas Arcuense, Lda may use your personal information to:

• Improve your user experience on our website

• Respond to contact requests

• Send information regarding changes to our Privacy and Cookies Policy.


Our legal basis for collecting and processing your personal information will depend on the type of data and the specific context in which it was collected. However, in principle, we will only collect this information when we have your consent to do so, when we need this information to enter into a contract with you, or when your processing is in our legitimate interest and is not revoked by your data protection rights. or other fundamental rights and freedoms. In some cases, we may have a legal obligation to collect your personal information.


If we ask you to provide personal information in order to comply with a legal obligation or to enter into a contract with you, we will make this clear and inform you whether this information is strictly necessary or not (as well as informing you of the possible consequences of the lack of such data. ). Likewise, if we collect and use your personal information in our legitimate interests (or the interests of third parties), we will make those interests clear in a timely manner.



D. Use of Navigational Information


We use Navigational Information to improve our website. You may also use Navigational Information, alone or together, with your personal information to provide you with personalized content about Portas Arcuense, Lda.



E. Customer Testimonials and Comments


Portas Arcuense, Lda, may publish customer testimonials and comments on its website, which may contain personal information. The consent of each client, for the publication of his name and testimony, will be made through an email contact.



F. Security of Personal Information


We use a variety of security technologies and procedures to protect your personal information from unauthorized access, use and disclosure.

We host the data collected on servers in a controlled and secure environment, protected from access and misuse. All your information is protected through physical, technical and organizational measures.



G. Social Networking Tools


Our website incorporates tools related to social networks. These tools can record your IP address, the pages you visit on our website or even set a cookie that allows the tool to function correctly.


Social Media Tools and Applications are hosted by third parties or directly on our website. This Privacy Policy does not apply to these tools. Your interactions with them are governed by the rules of the companies that provide these services.






Under the terms of the legislation in force, and from the moment we collect and process your data, there is a set of rights that you can exercise with Portas Arcuense, Lda at any time:

The. Right of Access: right that allows obtaining information regarding the processing of data and its characteristics (namely the type of data, the purpose of the treatment, to whom the data can be communicated, retention periods and which data must be provided. or optionally)

B. Right of Rectification: right that allows you to request the rectification of data, demanding that they are accurate and current, for example, when it is considered that they are incomplete and/or outdated.

ç. Right to Data Deletion or "Right to be Forgotten": right that allows you to request the deletion of data, when it is considered that there are no valid grounds for storing the data and provided that there is no other valid basis that legitimizes such treatment (such as the performance of a contract or the fulfillment of a legal, regulatory or legal obligation)

d. Right to Limitation: right that allows the suspension of the treatment or the limitation of the treatment to certain categories of data or purposes

and. Right to Portability: right through which you can request the sending of your data, in digital format and in common use, which allows the reuse of such data. Alternatively, you may request the transmission of your data to another entity that becomes responsible for the processing of your data.

f. Right of Opposition: right that allows you to oppose certain purposes and provided that there are no legitimate interests that prevail over your interests. One of the examples of this right concerns opposition to direct marketing purposes (marketing)

g. Right to Withdraw Consent: right that allows you to withdraw your consent, but which can only be exercised when your consent is the only condition of legitimacy.


In this sense, users may exercise any of these rights by writing, by email or by letter, to one of the following addresses:

The., belonging to the Data Controller

B. Portas Arcuense, Lda - Parque Empresarial de Padreiro, Lote 13, 4970-500 Arcos de Valdevez.


On the other hand, users are responsible for informing Portas Arcuense, Lda regarding any changes that occur in the data they have previously provided, guaranteeing their veracity.


Additionally, users will always be able to submit any complaints they deem necessary to the competent authorities for that purpose. In Portugal, the competent authority is the National Data Protection Commission, whose contacts are as follows:

The. Address: Rua de São Bento, n.º 148 - 3.º, 1200-821 Lisbon

B. Phone: (+351) 213976832

ç. E-mail:






Processing refers to an operation, or a set of operations, carried out on personal data or on sets of personal data, by automated or non-automated means, such as collection, registration, organization, structuring, conservation, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, diffusion or any other form of making available, comparison or interconnection, limitation, erasure or destruction.


The collection and processing of personal data is intended to:

The. Sending commercial communications (catalogues, price lists, advertising, newsletter, newsletter and invitations) from Portas Arcuense, Lda, including through electronic means. Through such communications, users will be informed about the different products, services, offers, sweepstakes, promotions, contests and other events promoted and offered by Portas Arcuense.

B. Information dissemination actions

ç. Execution of surveys, consultations and statistical studies: personal data and, where applicable, opinions, suggestions, complaints, etc., may be used to:

1. commercial and/or market studies

2. increase or improvement of our products and services, adapting our offers to the preferences and/or needs of customers, as well as the correction of non-conformities

3. Statistical treatment of: Customer Complaints and Customer Satisfaction Surveys.

d. Registration of users' registration on our website, response to queries, requests, registration in contests, sweepstakes, promotions and other events promoted and organized by us or any type of request that is made by users through any of the forms of contact that are made available on the Portas Arcuense,Lda website

and. If the user sends his Curriculum Vitae to Portas Arcuense, his data will be processed for the management and processing of his job application. The data will be processed on the legal basis of the consent of the person who provides them. You may withdraw such consent at any time, although this does not affect the lawfulness of the treatments previously carried out. The sending of data is voluntary although, if you do not, they cannot be processed for the purposes indicated. The data will be kept for the time necessary to respond to your request, request, consultation, registration and to consider it definitively closed. Subsequently, they will be kept in the form of a communications history, unless the user requests their deletion, through the email address In any case, your data will be stored for a maximum period of one year from the date on which they were received by us. Notwithstanding the foregoing, if the User is hired, their data will be kept for the duration of their employment relationship and for the period of time necessary for management purposes and other purposes permitted by law and for compliance with this

f. Manage and process any and all requests made to and by users, including: sending emails, letters, faxes and text messages to inform them about products and services, status of requests and amounts not settled in Current Accounts; make contacts for the resolution of logistical problems and non-conformities; issuance and processing of Payments, Receipts, Invoices and other documents intended for the fulfillment of accounting and tax obligations, under the terms of the legislation in force. In this case, the data will be processed based on the commercial and legal relationship existing between the parties, as a result of the products provided and services provided. The delivery of data for the purposes described is mandatory, otherwise orders cannot be managed and processed. The data will be kept for as long as the commercial and legal relationship is maintained and, even after that, until the expiration of any responsibilities that may arise from it and for compliance with the purposes and obligations imposed by current legislation.


If third-party data has been and is provided to us by users, it is their responsibility to inform them of everything that is established in the Privacy Policy, as well as to have obtained and obtain their prior consent to do so.


Likewise, Portas Arcuense, Lda informs that, through its social networks, catalogs, price lists, promotions, campaigns, events or any other type of advertising information about its products and services may be published, accepting users to be recipients of such information simply because they are our “friends” or “followers” on social networks. If users do not want to receive this information on their social network profiles, they should stop following Portas Arcuense on them.






The free, specific and informed availability of personal data by the respective holder implies knowledge and acceptance of the conditions contained in the Privacy and Personal Data Protection Policy, considering that, by using the channels or by making their personal data, users of the Portas Arcuense website are expressly authorizing its treatment, in accordance with the rules defined in each of the applicable collection channels or instruments.

Updated on 01/29/2020

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